Frequently asked questions.

RCOA (Retail Competition and Open Access) allows qualified end-users (100kW and above) to choose a licensed Retail Electricity Supplier instead of their DU for the generation portion of their bill.

This means you can negotiate your rate and structure your contract according to how your facility consumes power.

Retail electricity supply gives qualified end-users the option to choose where their electricity comes from, instead of staying on the standard electricity supply arrangement of their local Distribution Utility (DU).

With this option, end-users can work directly with a licensed supplier to get electricity that better fits their needs. If your facility meets the required demand level, you can:

• Negotiate better generation rates
• Choose flexible pricing options
• Select renewable energy if you prefer

In short, you gain more control over your electricity costs.

A contestable customer is a consumer qualified to choose its electricity supplier.

Under the Retail Competition and Open Access (RCOA), your eligibility is based on your average peak demand over the past 12 months:

• Competitive Retail Electricity Market (CREM): At least 100 kW and above.
• Green Energy Option Program (GEOP): At least 100 kW and above.
• Retail Aggregation Program (RAP): A combined demand of at least 100 kW from grouped facilities or end-users.

For CREM and GEOP qualified end-users, you will typically receive a notification from your Distribution Utility (DU) confirming your eligibility.

Note: The Department of Energy has recently announced a reduction of the GEOP eligibility threshold to 50 kW. Implementation details across the industry are currently being aligned based on the applicable guidelines.

Not sure? Rockport Power can help check for you.

The Customer Choice Program allows qualified end-users to choose where they buy their electricity, instead of automatically sourcing from their local Distribution Utility (DU) or Electric Cooperative (EC). It was created to give end-users more control over:

• Electricity rates
• Contract structure
• Renewable energy options

Under this program, there are three main pathways:

Customer Choice Programs at a Glance

• Competitive Retail Electricity Market (CREM)
  • Who Qualifies: 100kW and above average peak demand (past 12 months)
  • What It Allows: Choose your Retail Electricity Supplier for generation. Supply can be conventional or renewable energy.
  • Ideal For: Large SMEs and high-energy users who want negotiated rates
• Green Energy Option Program (GEOP)
  • Who Qualifies: 100kW and above average peak demand (past 12 months)
  • What It Allows: Source electricity from renewable energy suppliers
  • Ideal For: End-users that want cleaner energy and possible VAT savings
• Retail Aggregation Program (RAP)
  • Who Qualifies: Smaller end-users who combine demand to meet at least 100kW peak demand
  • What It Allows: Pool demand with others to qualify for retail supply. Aggregated group members can choose between conventional or renewable supply.
  • Ideal For: Growing SMEs who don't yet meet individual demand thresholds

GEOP (Green Energy Option Program) allows qualified businesses (100kW and above) to source their electricity from renewable energy like:

• Solar
• Wind
• Hydro
• Geothermal
• Other renewable resources or technologies

It's ideal for companies that want cleaner energy while potentially enjoying competitive rates.

Switching to Rockport Power can help you:

• Lower your electricity costs
• Improve budget predictability
• Customize your pricing structure
• Access renewable energy options
• Receive account management support

For many end-users, electricity is one of the biggest operating expenses. Even small percentage savings can mean significant yearly impact.

Only the generation charge changes — this is the portion you negotiate with Rockport Power. Transmission and distribution charges remain regulated and are still handled by your DU.

You will receive your bill from Rockport Power, while your DU continues delivering electricity to your facility.

It depends on your existing meter.

• If your facility already has a load profile (LP) capable meter (RCOA standard), no additional equipment is required. Most contestable customers already have load profile capable meters installed.
• If you are still a captive customer and your meter is not yet a load profile capable meter, your Distribution Utility (DU) or Electric Cooperative (EC) will need to replace your existing meter with a load profile capable meter as part of the switching process.

Load profile metering is required to accurately measure electricity usage at regular intervals, which is necessary for retail electricity supply and billing. Rockport Power works closely with customers and their DU or EC to help coordinate and monitor the meter upgrade process, if needed.

Switching is simple. First, we'll confirm your eligibility and guide you through the requirements. Once qualified, we'll support you through the application and switching process from start to finish.

To get started, email us at [email protected] or click here to submit your details.

The switching timeline depends on your customer classification:

• 30–60 days for regular switching (for customers already registered as contestable, with load profile-capable meters, and who have been in the retail market but are only switching their Retail Electricity Supplier).
• 90–180 days for new contestable customers, which may include meter upgrades, registration, and additional regulatory processing.

Actual timelines may vary depending on the completeness of documents and coordination requirements with the DU or EC.